Your next holiday

INFORMATION COVID-19

In light of the current situation linked to the Covid-19 pandemic, we have put together some responses to the most common questions about your upcoming stay and holiday plans. We regularly update all of this information as the situation unfolds and measures are communicated by the French authorities.

 

Please rest assured that the safety and well-being of our customers, employees and partners are our absolute priority. We are currently putting everything into place to support you before your holiday and to ensure your stay is in the best conditions possible.

INFORMATION AS OF 16 june 2021  

At long last – some good news!

The end of restrictions in France is on the horizon and your arrival is getting closer by the day. The summer is looking promising, and we are going to do everything we can to make holiday getaway even more amazing.

Here are some answers to questions that will make your stay a little easier:

 

FAQs 

  • Can I travel to France?

Any traveller from a country within the European Union is allowed to travel to France. The rules around compelling grounds for travel do not apply to the European Union.

https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage

 

  • What do I need to enter France?

Each traveller must have the following:

  • A negative test result for a Covid-19 PCR test which is dated less than 72 hours before departure. This is required for everyone over the age of 11 years.
  • A statement to declare that the individual:
    1. currently has no Covid-19 symptoms,
    2. has not knowingly been in contact with anyone with a confirmed Covid-19 infection in the fourteen days before travel,
    3. agrees that they may be requested to undergo a Covid-19 test or examination on arrival in the French national territory. This is required for everyone over the age of 11 years.  
  • How do I do my PCR test before my return travel?

There are a number of laboratories and pharmacies in the area that can provide this test. Please do contact us with your questions via the reception. Our team is there to make your life easier!

 

SO WE’RE CLEAR

FROM 9 JUNE:

  • Café, bar and restaurant terraces are open.
  • The pools are open
  • All shops and services are available.
  • Our activities will take place outdoors in a number of groups of 10 people.
  • The national curfew begins at 11 pm and ends at 6 am.
  • Inter-regional travel is allowed. 

FROM 20 JUNE:

  • Café, bar and restaurant terraces are open.
  • The pools are open
  • All shops and services are available.
  • Our activities will take place outdoors with no limit to the number of participants.
  • National curfew comes to an end.
  • Inter-regional travel is allowed.

BOOK WITH PEACE OF MIND: 

  • Can I delay my stay?

You can postpone your stay, at no cost, at any time this year. Customers who prefer to delay to a later date may do so with the help of our teams and by contacting us by email.

  •  Can I cancel my booking?

While we get used to this extraordinary situation, we have provided the Freedom Offer for this year: A Covid guarantee for a stay with complete peace of mind. Cancellation is free until 7 days before your arrival. Once this deadline has passed, you can cancel under specific COVID-19 conditions and with documented evidence. Payment conditions have also been made more flexible: a 30% deposit at the time of booking and payment of the balance 14 days before arrival. 

  •  Can I use my voucher?

In these exceptional times, we issued vouchers for the sums already paid* for holidays cancelled between 1 May 2020 and 13 June 2020. These vouchers are valid for 18 months from the date of cancellation of your booking and allow you to plan a new holiday at a time that suits you. But don’t worry if your new holiday plans cost less than the value of the voucher, the difference will be made into a voucher that you can use as you wish.  

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